Arrival, Stay and Departure Instructions
E komo mai (Welcome, come in)
Your Maui vacation is just around the corner! The following are your arrival, stay and departure instructions for a happy stay at Pineapple Place (Kamaole Sands 7-102).
Check in time is 3:00 p.m. or later. If you did not arrange for early check in at the time of booking it is difficult to grant it on arrival day because we often have back to back rentals leaving little time to prepare for your arrival.
Upon arrival to the Kamaole Sands Resort you are required to check in at the front desk. Advise the front desk staff you are checking into unit 7-102, booked directly with Gary and Keren Yowell.
The front desk will collect the required $35.00 (plus tax) Resort Fee upon check-in. The Resort Fee includes:Daily Maui Newspaper (pick up at the pool); free local and 800 calls (with $50 deposit); use of pool, gym and tennis courts; parking passes and gate keys; and Wednesday Mai Tai Party at the pool from 3-5 p.m. The Resort Fee is subject to change at any time, without notice, and the owner has no control of the amount collected.
The front desk staff will provide your pool code, gate card, parking pass for space # 168, and a map of the property.
NOTE: No keys will be issued by the front desk as we have a key-less entry door lock on the front door. You were provided the key-less access code in the email which contained the link to these instructions. The front desk staff will not know the access code assigned to you; that information can only be obtained from the owner. The door code is programmed for each guest.
To open our front door, enter the 4 digit code. The lock automatically re-locks. Please verify the door is locked when you exit the unit. Do not share the entry code with anyone, for any reason. Additionally, you will see two devices labeled “do not unplug”: one located on the entertainment center, and the other at the electrical outlet by the sofa. It’s important you do not unplug these devices or communication with the door lock will disconnect and may interfere with the door lock causing you to be locked out.
We find it easiest to unload luggage and groceries at the front of Building 7 and then proceed to parking space # 168, which is located in front of Building 6. Parking assignments are enforced and if during your stay someone has parked in space #168, contact the front desk to advise and ask for parking guidance.
HOUSEKEEPING, MAINTENANCE AND SUPPLIES
For your convenience, we maintain an “on island” contact for the housekeeping and maintenance needs of our Maui home. Mrs. Edy Daniels of Maui Vacation Rental Support is our “on island” contact and she can be reached by call or text at (808) 280-6453. Maui Vacation Rental Support will ensure our unit is clean, sanitized and ready for your arrival.
For your use, we provide at least the following linens, one set of sheets for each bed, 4 bath towels, 4 hand towels, 4 wash clothes, 1 dish towel and 1 sponge. Note: If you will be using the sofa sleeper, the linens and blanket are stored in the master bedroom dresser in the left cupboard. If you have an evening flight arrival, if you contact us with a few days notice we can request housekeeping to set the sofa sleeper to the sleeping position. On a daily basis, please remove the blanket before returning to the sofa position or damage will occur for which you will be held responsible.
Additionally, we provide the following “starter supplies”: 1 paper towel roll, kitchen hand soap, 7 dishwasher detergent pods, 8 kitchen garbage bags, 2 rolls of toilet paper per bathroom, 8 bathroom wastebasket liners per bathroom, bath hand soap, shampoo and conditioner and 1 starter box of laundry soap. Additional kitchen and bath supplies are guest’s responsibility.
If you find our condo is not clean, stocked as detailed above or something is broken or inoperable, UPON ARRIVAL, please contact Edy Daniels at Maui Vacation Rental Support for quick assistance. Also, please advise us, too, at (916) 444-7176 or firstname.lastname@example.org so that we may follow up.
DURING YOUR STAY
We hope you will feel at home at our happy Pineapple Place. Please care for our home well so that we may continue to share it. We understand that accidents happen and we ask that if you or your guests cause damage to the condo or its contents (i.e. rug/upholstery stain, broken windows, stained towels, lost towels, etc.) that you immediately contact us or Maui Vacation Rental Support ASAP so that repair/cleaning can happen quickly during your stay so the next guest will not be inconvenienced. Thank you in advance for respecting this policy.
We share with our guest beach chairs, a beach umbrella, beach towels, ice chests, and beach toys. We do ask that you care for these items in a shared manner as they are not maintained by housekeeping. If you use them we ask you to share aloha to the next guest and return them brushed/rinsed of sand and salt water. Please follow the directions posted in our share closet. The items are located in the following locations:
Beach Towels - Two are stored in the master bedroom in either the left or right cupboard of the mirrored dresser. If you have more than two guests there are an additional two towels stored in a plastic bin above the washer and dryer.
Beach Gear - On the refrigerator you will find a key to our "Borrow Closet" located on the lanai. This is where you will find the beach chairs, umbrella and beach toys.
Ice Chests - Two ice chests are stored in the kitchen pantry.
Prior to using the air conditioners please ensure all windows and doors are closed and close the doors to the bathroom and laundry. Doing so will cool the unit faster. When exiting the unit please turn off the air conditioners and ceiling fans. We also ask you to not run both air conditioners at the same time unless absolutely necessary. Maui electricity costs are three to four times greater than the mainland depending on the time of use and we appreciate your help in keeping our daily rental rates down by conserving energy where possible. The ceiling fans are a great source of air movement; as well as the cool trade-winds. Please try to take advantages of the trades when they come up. Please be comfortable!
Basic cable and Wi-Fi Internet is provided at no additional charge. We also have two SMART TVs where you can sign on to your own streaming accounts like Netflix, Amazon Prime, etc.
The Wi-Fi Internet requires the use of a network name and password on your device(s). Below are the network name and password:
SSDI (Network Name): KS7102
WPA (Key Password): smallbird733
If you need assistance accessing Wi-Fi Internet or experience problems with service, call (855) 707-7328.
Hawaiian custom asks you to leave your slippers (shoes) at the door; we would appreciate your “kokua” (help) in following the local traditions. It's a relevant part of the travel experience.
Please do not apply aerosol sunscreens in the unit as they leave an oily film on the flooring, walls and furnishings. As well, we recently learned from others owners of permanent damage to tile and engineered wood floors from a compound in the spray sunscreens.
Upon return from the beach please use one of the outdoor showers located throughout the resort to rinse off the sand and sunscreens before entering the condo.
Please do not take the bath towels to the beach or pool. We share beach towels for your use.
Please no wet clothing or wet towels on the furniture.
Our housekeeper completes a detailed inventory of our condo upon each guest’s departure. If you take any items from the condo (i.e. silverware, dishes etc.) for communal meals at the BBQ pavilions or elsewhere please ensure they are returned to the unit for the next guest's use. You are responsible for the contents of the unit based on the inventory taken prior to your arrival. Please note that the condos are individually owned and operated and there is no way to retrieve our inventory from other units.
Check out time is 11:00 a.m If you did not arrange for late check out at the time of booking it is difficult to grant it at departure day because we often have back to back rentals leaving little time to prepare for our next guest.
The following are expected prior to departure:
- Launder and re-store borrowed beach towels (best to do this the night before departure);
- Start in the washer either the bath/kitchen towels or bed sheets (housekeeping will finish);
- Brush off or rinse borrowed beach gear of sand/salt water and neatly re-store in the pantry or lanai “borrow closet” as indicated on signs;
- From the refrigerator, cabinets and counter-tops, remove the following items to the garbage room:
- Leftover and takeout food containers
- Remove food from washable storage containers
- Throw away perishable food and beverages
- Load dirty dishes into dishwasher, add dishwasher detergent and start; housekeeping will put clean dishes away;
- All TV remote controls should be left in plain sight by the respective TV in living room and bedroom;
- Master bedroom A/C remote control should be placed on top of the unit in storage spot;
- Sweep/vacuum excessive sand brought into the unit via beach towels, clothing, shoes, beach toys etc.
- Rented baby furniture must be picked up by the rental company prior to your departure;
- Ensure both air conditioners are turned off;
- Turn off floor fans; and ceiling fans;
- Ensure lanai “Borrow Closet” is locked (left door pin at inside top is in place and right door is locked);
- Return lanai “Borrow Closet” key to the refrigerator hook;
- Close all windows and pull draperies;
- Turn off all Lights; and
- Lock all doors
We continuously make upgrades to our Maui home and would like to hear what features and amenities you appreciated or would make a future stay more enjoyable.
Your security deposit will be processed once we have the housekeeper’s departure cleaning and inventory report. This typically occurs no later than 10 days after your departure. From the date of processing it can take 7-10 days to appear on your credit card statement.
If you are interested in reserving your dates for next year’s trip please let us know so we can provide a quote and secure your dates. Depending on the timing of your request we can even roll your refundable deposit to your next reservation.
Don’t hesitate to call with any clarifications or questions about any of this information.
Keren and Gary Yowell